REfund Policy

Cancellation for our bike tours and rentals

OVERVIEW

If you need to cancel or change your bike tour due to unexpected circumstances, our cancellation policy let's you reschedule your tour adventure for future dates, according to the information below:

Cancellation requested 120 days before tour:
80% of the value already paid is refunded. 20% discount is awarded in a future tour of the same value, to be booked with Go Cycling Portugal within 1 year of the original booking date;

Cancellation requested between 119 to 90 days:
60% of the value already paid is refunded. 25% discount is awarded in a future tour of the same value, to be booked with Go Cycling Portugal within 1 year of the original booking date;

Cancellation requested between 31 to 60 days:
40% of the value already paid is refunded. 25% discount is awarded in a future tour of the same value, to be booked with Go Cycling Portugal within 1 year of the original booking date;

Cancellation requested 30 days, or less, before the tour:
No refunds; 25% discount is awarded in a future tour of the same value, to be booked with Go Cycling Portugal within 1 year of the original booking date;
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Return of any physical items purchased on our online store:

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at pedrosantosoliveirarocha@gmail.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at pedrosantosoliveirarocha@gmail.com and send your item to: Rua de Valmarinhas, nr 31/37 Alfena Porto PT 4445-225.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: Rua de Valmarinhas, nr 31/37 Alfena Porto PT 4445-225

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Choose with confidence

Check our reviews and explore Portugal on a bike with us.
David Caw
David Caw
2023-04-24
Great communication for the start - clear and friendly emails. Short taxi ride from Lisbon airport. Pedro greeted me and got me sorted for my journey. Breathtaking ride up coast to Porto. Bike was perfect for all conditions and performed flawlessly. Dropped it back at Porto premises and, again, Pedro greeted me. Had really good chat about possible future rides - and I will use tese guys again. Wonderful experience !
Andrea Binder
Andrea Binder
2022-11-12
Danke Pedro, André und allen Mitarbeitern, dass unser Radurlaub ein voller Erfolg war. Qualitativ hochwertige Räder und ein hilfsbereites, freundliches Team, dass uns bei unserer kleinen Panne schnell und unkompliziert geholfen hat. Ich kann dieses Unternehmen zu 100 % weiterempfehlen. Danke an Alle
Peter McMullan
Peter McMullan
2022-09-21
A very professional and well run organisation. The bikes and gearing were of the highest quality so the equipment never missed a beat. Pedro was very accomodating with pick up and drop off and the whole adventure was a huge success in part to his organisation. The complete package
Carlos Pinto
Carlos Pinto
2022-08-05
Recomendo vivamente Go Cycling Portugal Obrigado Pedro foi um prazer poder contar contigo e com a tua equipa As bicicletas eram top 👍 fizemos os 738km da N2 muito confortavelmente e como programado pegar no Porto e deixar em Faro foi mesmo ótimo assim só foi mesmo preciso pedalar e não nos ocupamos de mais nada Obrigado por tudo e até breve
Roger Owen
Roger Owen
2022-04-19
Pedro and his team could not have been more helpful over the two years that we tried to ride the Portugese Camino. It was put back twice because of COVID. Nothing was too much trouble, and they credited us each time we had to postpone. When we eventually started (March 2022) the bikes were brilliant and top-notch - over 620km they were faultless. Drop off in Santiago was easy. I could not recommend this company highly enough. They were excellent. And I proposed to my (now) fiancee Rachel in the square in front of the cathedral. And she said yes! Strange things happen on the Camino! Thanks again Guys - you were brilliant in all aspects of your support. Roger and Rachel xx
Roger Owen
Roger Owen
2022-04-19
We hired bikes for 2020 but could not start the Portugese Camino until April 2022. Pedro and his team could not have been more helpful and honoured our credit in full. The bikes were top class and we had no issues. I could not recommend Pedro and his team highly enough. Roger and Rachel.
Georges Luxcoach
Georges Luxcoach
2022-04-18
It was the 1st time (but not the last) i worked and ordered 5 bicycles with Gocyclingportugal. I have to confess, as the organiser of a Tour from Porto-Lamego-Lisbon and back, I was not sure that the bicycles would be at the airport on time so that we could start the Tour immediately from there after landing in Porto. My friends would hate me for the rest of my life, if not 🤣. But Pedro and his teammate were on time. Once again thanks Gocyclingportugal. Everything went right and we were happy to ride on Scott Addict bikes! 👌🏼🚴🏼‍♂️ GG
More reviews ...

European Offices

Monday to Friday
09AM to 06PM GMT
Telephone: 00351 217 590 365 
(Call to the Portuguese national fixed network)

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