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Frequently Asked Questions

Need help? Browse from our Frequently Asked Questions below:

Bike rental

Booking is done online, not onsite. Just choose your preferred dates, bikes, gear and your preferred pick-up location (Lisbon/Porto) and drop-off bike stations. Our online inventory is up to date, so you'll be able to check availability in real time for the bikes of your preference.
Our online inventory is up to date, so you'll be able to check availability in real time for the bikes of your preference. Just start the booking process and if the bikes is available for those dates, you can book it.
No, as booking is done online, not on site. Our bike stations are used merely for pick-up and drop-off of bikes that have been previously booked on the website.
Duration of the rentals is measured per day, as we do not rent bikes per hour. So, if you rent a bike for a duration inferior to 24hours, we'll charge you for full-day and you can enjoy the bike until the defined drop-off time. If you decide to rent one day and drop-off on the next day, we'll charge a two day rental, and you can use the bike for the full duration of those days.
Yes, you can pick-up a bike at our Porto and Lisbon bike stations and either drop them off at the same spot you rent it from or drop them off in a different bike station such as Lisbon, Porto, Évora, Albufeira, Faro or Santiago de Compostela.
Yes, we charge 60EUR per bike for picking up at one bike station and dropping them off in another, to handle the shipment of the bike back to it's origin store.
You can pick-up and drop-off bikes at any of our associated bike stations in several destinations in Portugal.

Porto bike station ( pick-up and drop-off):
R. do Monte Alegre 345, 4250-253 Porto

Lisbon bike station (pick-up and drop-off):
Av. Infante Dom Henrique 311, Lisboa

Santiago de Compostela (drop-off only):
Rúa de Curros Enríquez, 27, 15702 Santiago de Compostela, A Coruña, Spain

Albufeira (drop-off only):
R. Poço das Canas EN 125 Km 68, 8200-564 Guia

Faro (drop-off only):
Praceta da, Praceta Mutualidade Popular Edifício C Loja 4, 8000-188 Faro

Évora (drop-off only):
Rua Horta das Figueiras nº69 rc dt, 7005-212 Évora
No, we do not have that service available.
We only accept bookings online, not on our bike stations - please check availability and book ahead! We do not have front store open at all times, our warehouses are for pick-up and drop-off of bikes only.
No - after payment, we'll be sending you an e-mail with a link to our bike rental agreement, where you need to fill in your information, after which the booking is concluded.
All bike rentals includes, other than the bike of your choice: a saddle bag, mini tool kit, spare tire, tire levers, bottle cage, bike lock and platform pedals. A bike rental does not include a helmet rental, handlebar bags, water bottle or specific platforms, as those are gear that some riders already bring on their adventures - they are, however, available to add to your rental.
Just browse the available gear while you are renting your bike and add it to the cart. You'll find helmets, pedals, handlebar bags, panniers and other bike related solutions.
The size of a bike frame depends on the specific measures of the rider. There maybe be riders who are in between size frames and, depending on their leg inseam, they maybe be more comfortable with a smaller or larger bike frame size. On each bike tab, while renting online, under the "info" tab, you'll find a bike measurement chart, where you can check the size that is most appropriate for you.
Yes. If you rent a bike for a duration of three to five days, you get a 10% discount of the original price. If you rent it for four to six days, you get a 15% discount. If you rent it for seven or more days, you get a 20% discount. That duration discount is already applied to the final price on our booking system.
If you need to cancel or change your bike tour to unexpected circumstances, our cancellation policy follows below:

- Bike rental cancellation requested 120 days before tour:
100% of the value payed is refunded;

- Bike rental cancellation requested between 119 to 90 days:
80% of the value payed is refunded;

- Bike rental cancellation requested between 89 to 30 days:
60% of the value payed is refunded;

- Bike rental cancellation requested 29 days, or less, before the tour:
No refunds;
We accept payment via Paypal and any other major credit/debit cards. Payment for all rentals are made entirely upon booking, and online.

Tours

Yes, you can, as these are private self-guide tours, for you and your group only. These are subject to availability, as we need to check hotel and bike availability for your preferred dates.
We accept bookings for a minimum of 2 guests on our self-guided bike tours.
We require a down payment of 50% of the value of the tour upon booking. The remaining value us due 30 days before the start date of your tour.
No, we specialized in Self-guided tours, where we provide all that is required for you to complete the tour on your own.
Yes, you can. However, if you choose to do so, you must be responsible for the logistics of carrying your own luggage with your bike, as the luggage carrying systems that we use on our bikes might not be able to fit yours.
If you choose to rent one of our bikes, we'll equip them with 2x20litter rear panniers so you can carry your luggage with you from hotel to hotel, as well as a 2.5litter handlebar bag. We do not operate external luggage transfers services, but we can recommend companies that do that.
The briefing, bike fit and handing over all the information and gear for the tour is done at our Bike Stations in Porto and Lisbon. Our guides will meet you and provide you with a detailed routebook, suggestions and all you need to complete your tour. This briefing can be scheduled for the day before you start the tour (this is our recommendation) or even in the same day that you want to start your ride.
We accept payment via Paypal and any other major credit/debit cards. Payment for all tours and rentals are made entirely upon booking, and online.
If you need to cancel or change your bike tour to unexpected circumstances, our cancellation policy follows below:

Bike tour cancellation requested 120 days before tour:
100% of the value payed is refunded;

Bike tour cancellation requested between 119 to 90 days:
60% of the value payed is refunded;

Bike tour cancellation requested between 89 to 30 days:
50% of the value payed is refunded;

Bike tour cancellation requested 29 days, or less, before the tour:
No refunds;

Choose with confidence

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European Offices

Monday to Friday
09AM to 06PM GMT
Telephone: +351 969 154 589
(Call to the Portuguese national fixed network)
Email: info(@)gocyclingportugal.com

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