Go Cycling Portugal ODR

The EU has alternative mechanisms for dispute resolution where you can expose your defense if you have been dissatisfied with the purchase of a good or service on our website, or with the solution presented to solve your situation.

Alternative Dispute Resolution Entities

According to the law nº 144/2015 from 08 of September setembro, below we are listing the following Online Dispute Resolution centers ( Entidades de Resolução Alternativa de Litígios de Consumo) which you can contact in case of conflict while purchasing products or services in this website:

Centro de Arbitragem de Conflitos de Consumo de Lisboa (CACCL)
Rua dos Douradores, n.º 116, 2.º andar
1100-207 Lisboa

Centro de Arbitragem de Conflitos de Consumo do Distrito de Coimbra (CACCDC)
Av. Fernão Magalhães, n.º 240, 1.º andar
3000-172 Coimbra

Centro de Arbitragem de Conflitos de Consumo do Vale do Ave/Tribunal Arbitral (CACCVA)
Rua Capitão Alfredo Guimarães, n.º 1
4800-019 Guimarães

Centro de Informação, Mediação e Arbitragem de Consumo (Tribunal Arbitral de Consumo) (CIAB)
Rua D. Afonso Henriques, n.º 1 (Ed. Junta de Freguesia da Sé)
4700-030 Braga
Av. Rocha Paris, n.º 103 (Edifício Vila Rosa)
4900-394 Viana do Castelo

Centro de Informação, Mediação e Arbitragem de Conflitos de Consumo do Algarve (CIMAAL)
Edifício Ninho de Empresas
Estrada da Penha
8005-131 Faro

Centro de Informação de Consumo e Arbitragem do Porto (CICAP)
Rua Damião de Góis, n.º 31, Loja 6
4050-225 Porto

You can consult other entities and information in the Consumer Portal.

Online Dispute Resolution

The European Regulation 524/2013 has created an electronic platform for the Consumer Dispute Resolution (CDR). The CDR online platform has jurisdiction for the resolution of disputes concerning contractual obligations arising from sales contracts or services online. The CDR Platform can be accessed at the following address:

Choose with confidence

Check our reviews and explore Portugal on a bike with us.
David Caw
David Caw
Great communication for the start - clear and friendly emails. Short taxi ride from Lisbon airport. Pedro greeted me and got me sorted for my journey. Breathtaking ride up coast to Porto. Bike was perfect for all conditions and performed flawlessly. Dropped it back at Porto premises and, again, Pedro greeted me. Had really good chat about possible future rides - and I will use tese guys again. Wonderful experience !
Andrea Binder
Andrea Binder
Danke Pedro, André und allen Mitarbeitern, dass unser Radurlaub ein voller Erfolg war. Qualitativ hochwertige Räder und ein hilfsbereites, freundliches Team, dass uns bei unserer kleinen Panne schnell und unkompliziert geholfen hat. Ich kann dieses Unternehmen zu 100 % weiterempfehlen. Danke an Alle
Peter McMullan
Peter McMullan
A very professional and well run organisation. The bikes and gearing were of the highest quality so the equipment never missed a beat. Pedro was very accomodating with pick up and drop off and the whole adventure was a huge success in part to his organisation. The complete package
Carlos Pinto
Carlos Pinto
Recomendo vivamente Go Cycling Portugal Obrigado Pedro foi um prazer poder contar contigo e com a tua equipa As bicicletas eram top 👍 fizemos os 738km da N2 muito confortavelmente e como programado pegar no Porto e deixar em Faro foi mesmo ótimo assim só foi mesmo preciso pedalar e não nos ocupamos de mais nada Obrigado por tudo e até breve
Roger Owen
Roger Owen
Pedro and his team could not have been more helpful over the two years that we tried to ride the Portugese Camino. It was put back twice because of COVID. Nothing was too much trouble, and they credited us each time we had to postpone. When we eventually started (March 2022) the bikes were brilliant and top-notch - over 620km they were faultless. Drop off in Santiago was easy. I could not recommend this company highly enough. They were excellent. And I proposed to my (now) fiancee Rachel in the square in front of the cathedral. And she said yes! Strange things happen on the Camino! Thanks again Guys - you were brilliant in all aspects of your support. Roger and Rachel xx
Roger Owen
Roger Owen
We hired bikes for 2020 but could not start the Portugese Camino until April 2022. Pedro and his team could not have been more helpful and honoured our credit in full. The bikes were top class and we had no issues. I could not recommend Pedro and his team highly enough. Roger and Rachel.
Georges Luxcoach
Georges Luxcoach
It was the 1st time (but not the last) i worked and ordered 5 bicycles with Gocyclingportugal. I have to confess, as the organiser of a Tour from Porto-Lamego-Lisbon and back, I was not sure that the bicycles would be at the airport on time so that we could start the Tour immediately from there after landing in Porto. My friends would hate me for the rest of my life, if not 🤣. But Pedro and his teammate were on time. Once again thanks Gocyclingportugal. Everything went right and we were happy to ride on Scott Addict bikes! 👌🏼🚴🏼‍♂️ GG
More reviews ...

European Offices

Monday to Friday
09AM to 06PM GMT
Telephone: +351 969 154 589
(Call to the Portuguese national fixed network)


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