Frequently asked questions

Need help? Browse from our Frequently Asked Questions below:

 

Booking:

Bike rental:

How can I rent a bike?
Booking is done online, not onsite. Just choose your preferred bike and chose your size, start date of rental, duration and if you will be picking it up at our Lisbon/Porto warehouses or if we should send it to a different address. Our warehouses are used merely for pick-up and drop-off of bikes that have been previously booked on the website.

If I want to pickup and drop-off at your warehouse in Lisbon, is it necessary for me to make a reservation or can I just show up to rent bikes for the day?We only accept bookings online, not on our warehouses - please check availability and book ahead! We do not have front store open at all times, our warehouses are for pick-up and drop-off of bikes only.

Is the booking concluded after payment?
No - after payment we require you to fill in our online bike rental agreement, only after that step is the booking concluded.

What does a bike rental include/ not include?
A bike rental includes, other than the bike of your choice: A saddle bag, mini tool kit, spare tire, tire levers, bottle cage, bike lock and platform pedals. A bike rental does not include a helmet rental, handlebar bags, water bottle or specific platforms, as those are gear that some riders already bring on their adventures.

How can I add a helmet and other bike gear to my rental?
Just browse our "bike gear rental" collection and add it to the cart. You'll find helmets, pedals, handlebar bags, panniers and other bike related solutions.

What's the bike frame size that's more correct for me?
The size of a bike frame depends on the specific measures of the rider. There maybe be riders who are in between size frames and, depending on their leg inseam, they maybe be more comfortable with a smaller or larger bike frame size. Because we mainly work with SCOTT bikes, you can check this link with a bike frame chart to better understand your correct bike frame size - . If you still have any doubts, just contact us at info @ gocyclingportugal.com

Does the price for the bike rental varies according to the duration?
Yes. If you rent a bike for a duration of two to three days, you get 10% discount of the original price. If you rent it for four to six days, you get a 15% discount. If you rent it for seven or more days, you get a 20% discount.

Can I drop-off the bike in a different spot than the pick-up point?
Yes, you can. We charge a pick-up/delivery fee to deliver and pick-up bikes outside our Lisbon offices.

 

Cancellation policy:

What's your general cancellation policy for bike rentals and tours:

If you need to cancel or change your bike tour due to unexpected circumstances, our cancellation policy let's you reschedule your tour adventure for future dates, according to the information below:

Cancellation requested 120 days before tour:
80% of the value already paid is refunded. 20% discount is awarded in a future tour of the same value, to be booked with Go Cycling Portugal within 1 year of the original booking date;

Cancellation requested between 119 to 90 days:
60% of the value already paid is refunded. 25% discount is awarded in a future tour of the same value, to be booked with Go Cycling Portugal within 1 year of the original booking date;

Cancellation requested between 31 to 60 days:
40% of the value already paid is refunded. 25% discount is awarded in a future tour of the same value, to be booked with Go Cycling Portugal within 1 year of the original booking date;

Cancellation requested 30 days, or less, before the tour:
No refunds; 25% discount is awarded in a future tour of the same value, to be booked with Go Cycling Portugal within 1 year of the original booking date;
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Payment methods:

What are the accepted payment methods?

We accept payment via Paypal and any other major credit/debit cards. Payment for all tours and rentals are made entirely upon booking.